We Build Facing AI for Hotel Revenue Management
RevEvolve.ai is the AI revenue management platform that operates pricing decisions on behalf of properties - under approval. Built for the GMs, revenue managers, and asset managers who actually run hotels. Operated by Hotel Switchboard LLC.
Hotel revenue management is in the middle of a categorical shift. Traditional RMS platforms were built to be operated by revenue analysts. Newer platforms automate pricing decisions hands-off. Neither operating model fits most of hospitality - where GMs double as revenue managers, where brand mandates require aware compliance, where local market intelligence matters per decision. We built RevEvolve as the third category: facing AI. RM Copilot operates pricing decisions.
Today: 200+ properties across 10+ countries.
- 200+Properties across 10+ countries
- +13.7%Average customer RevPAR lift in 10 days
- Operated byHotel Switchboard LLC
Our Story
How RevEvolve Started
The Origin (2023)
The founding decision came from a specific moment of recognition in 2024: why does revenue management technology assume every property has a dedicated analyst? Hotel Switchboard LLC had been working in hospitality technology since 2013 - and this question drove the facing AI thesis from day one of RevEvolve.
The First Properties (2024)
The first property to go live in late 2024 validated the core thesis: GM revenue planning time dropped dramatically post-deployment. That single deployment shaped how RM Copilot evolved - every subsequent feature decision informed by what actually worked at that property and the ones that followed.
The Categorical Shift (2025)
By 2025, we had crystallized the categorical positioning that defines RevEvolve today. Hotel revenue management technology had divided into traditional analyst-driven RMS and automation-focused platforms - but neither category fit the operational reality of most hotels. facing AI was the missing category. We built it.
Where We Are Now (2026)
Today, RevEvolve powers revenue management at 200+ properties across 10+ countries. Customer base spans independent franchisees (Comfort Inn Festus), branded chain properties (Hyatt Place Chicago Itasca), and multi-property RM firms (Pacific RM - 22+ properties per RM Copilot seat). The operating model fits hospitality reality.
The Problem
Why the Existing Categories Don't Fit Most Hotels
The hospitality industry has been operating under a structural revenue management constraint for decades: analyst hours. Industry baseline is 6–10 properties per dedicated revenue analyst. For most hotel , this constraint translates into operational compromise.
Traditional Analyst-Driven RMS
Enterprise Revenue Platforms
Designed for 300+ room properties with dedicated analyst teams. Excellent depth for that profile.
For everyone else, the platform depth becomes operational friction - analyst expertise required to extract value the property can't access.
Hands-Off Automation
Fully Automated Pricing Systems
Simplicity is genuine value for properties without RM time investment.
Automation respects configured floors rather than enforcing brand mandates structurally. override is exception handling, not first-class workflow.
Guest-Facing AI
Market Intelligence Platforms
Strong in market intelligence and business intelligence. Different category entirely.
Operates on guest interface, not interface. Doesn't address facing revenue management.
Facing AI
RevEvolve
RM Copilot operates revenue decisions through chat + voice; approves, modifies as first-class workflow.
22+ properties per RM Copilot seat shifts the unit economics that have constrained the industry for decades.
How We Build
Operating Principles: How RevEvolve Makes Product Decisions
Voice Over Vendor Voice
Every product decision filters through the 's perspective. Will a GM running 10 properties find this feature useful at 6:30 AM on a Wednesday? Will an asset manager defending decisions to ownership find this report clear? When the voice answer is 'no,' we redesign.
Augmentation Over Replacement
AI augments human revenue management judgment; it doesn't replace it. RM Copilot generates recommendations; approve, modify. Every recommendation includes the reasoning. The AI-replaces-the-human thesis fails operationally in hospitality.
Structural Compliance Over Configurational Compliance
Brand mandates, parity contracts, distribution rules - for branded chain properties, these are hard constraints. We build them into the pricing engine as structural constraints rather than configurable parameters. Zero parity violations as an operational outcome, not a configuration achievement.
Honest About What We Are and Aren't
AI pricing and revenue optimization solutions fit specific property profiles - they aren’t a universal RMS replacement. For large enterprise properties with dedicated analyst teams and highly customized platform requirements, traditional enterprise revenue management solutions may continue to be a better fit. We’re transparent about this in our comparison content and sales conversations.
What We Value
Four Values Specific to RevEvolve - Not Generic SaaS Boilerplate
- 01
Deserve Real Intelligence
Hotel get a lot of vendor marketing dressed as intelligence. We build tools that respect ' intelligence - the RM Mindset Lab game, FIFA 2026 match intelligence tool, switching cost calculator - and refuse to overpromise. Our switching calculator sometimes recommends NOT switching when math is weak.
- 02
Honesty Compounds; Hype Decays
Most B2B vendors overpromise in sales conversations and underdeliver in implementation. We approach this differently. We acknowledge what RevEvolve fits and doesn't. We use conservative numbers in calculators. We acknowledge competitor strengths in comparison content. Honest framing builds compounding procurement trust.
- 03
Augmentation, Not Replacement
AI replaces specific work, not people. Routine revenue management execution - pace review, comp set monitoring, rate recommendations, restriction logic, reporting - AI handles. Strategic decisions, exception handling, cross-stakeholder relationships, local intelligence integration - handle.
- 04
Build for Hospitality, Not for Hospitality Marketing
Hospitality is a real operating business with real constraints: brand mandates, parity contracts, group revenue cycles, F&B compression, ownership reporting, seasonal volatility, distribution complexity. We build for that reality - not for trade-show marketing aesthetics.
Company Milestones
Specific Milestones, Not Marketing Fluff
Corporate Structure
About Hotel Switchboard LLC - Our Parent Company
Hotel Switchboard LLC was founded in 2013 as a hospitality technology company headquartered in Elk Grove Village, Illinois. Organized as an LLC under the state of Illinois, Hotel Switchboard has operated in the hospitality technology space for over a decade - providing the industry foundation that led to RevEvolve.ai's launch in 2024.
Procurement audiences building vendor due diligence files need clarity on corporate structure. RevEvolve.ai is the customer-facing brand and platform; Hotel Switchboard LLC is the legal operating entity. Customer contracts, payment processing, employment relationships, and tax filings reference Hotel Switchboard LLC. Both names appear together throughout legal documentation (Terms & Conditions, Privacy Policy, contracts) to maintain transparency.
Where We Are
Offices & Contact
Headquarters
Hotel Switchboard LLC
Elk Grove, Illinois
United States
Remote-first team serving 10+ countries. Illinois-based legal entity since 2013.
Contact
- General / Salessales@hotelswitchboard.com
- Marketing / Pressmarketing@revevolve.ai
We're Building the Facing AI Category
facing AI for hospitality is still early. We're a small team building something the industry hasn't seen before. If you're an engineer who wants to build product for actual , a designer who wants to design for real workflows, a customer success lead with deep hospitality industry experience, or a product manager who's worked in revenue management - we're hiring.
- voice in every decision
- Honest > impressive
- Hospitality industry depth required
- Remote-first, hospitality-first